You get consistent service delivery ― with no surprises. From service request to problem resolution, we follow clearly defined processes. ensures complete device functionality by performing preventive maintenance and proactive parts replacement, ensuring maximum uptime. Ricoh’s Total Quality Call (T.Q.C.) program is a systematic service delivery process that ensures consistent and efficient service delivery on every visit. And we comply with industry standards like CompTIA. Some also hold additional certifications like CASP and MCSE/CCNA. All technicians hold a variety of certifications, including A+, Network+ and Security+, depending on their job title and skill set. Rigorous training and certification on devices, security and networks.Here's why you want our technicians on the job: All rights reserved.Support can be complicated because every company operates differently and no device is an island.
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So, have you watched the Ricoh Intelligent Support video? You may also wish to download your free copy of our Ricoh brochure via the above sidebar.Īll brand and also product names are trademarks of their respective owners. Keeping your business running smoothlyĬapital combines a wealth of experience with the technology of the future to keep your business running smoothly with services that are one step ahead.
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Our automatic update function keeps your MFP updated with the latest security functions so that using your MFP is easy and worry free. With a Ricoh MFP you no longer have to wait for a Capital engineer to come and update your MFP. Making sure you always have the latest firmware Remote diagnostics are used to carry out inspections when they are needed preventing problems from occurring. If a problem occurs our highly experienced experts use the big data we have collected to fix the issue quickly.Ĭapital provides a remote management service where we track the status and usage of your MFP via the internet. Cutting-edge maintenance using big dataĬapital’s helpdesk engineers can keep track of information such as part details and how you are using the device. We look at your screen and operate your MFP remotely to fix the problem. When you encounter a problem, Capital’s helpdesk operators provide remote support. You can also view the help information on your smart device by scanning the QR code. Your MFP will identify the function you’re looking for and show you relevant help right away. If you get stuck while using your MFP simply press the question mark on the panel. Watch this Ricoh video about Ricoh Intelligent Support…Ĭapital uses the latest Ricoh technology including cloud computing, big data and AI to provide you with maintenance services like no other. Ricoh Intelligent Support is a way to make it easy to maximise your uptime with easy, fast support.Įnjoy device maintenance that is constantly evolving.
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Say goodbye to slow transitions with a long period of downtime.Īnd don’t worry – your data is encrypted to ensure full security during the transfer. With Ricoh’s MFPs you can easily import your current settings to your new model allowing a smooth transition. The range offers an intelligent foundation for productivity across the workplace. We were pleased to launch the new award-winning Ricoh IM C range. Reading Time: 3 minutes What is the new Ricoh Intelligent Support?Ĭapital is Ricoh’s largest dealer in Scotland, and also a Ricoh Gold Customer Service Certified Partner.
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